If all else fails, our support team is happy to help you figure this out. It sounds redundant, but sometimes it’s a great way to figure out what is going on inside your machine. Troubleshoot your machine try uninstalling all your Mocha software, restarting your machine, and installing the software again from scratch, and make sure you follow installation directions off our website exactly. When in doubt, temporarily turn your firewalls off for the duration of the installation and then turn them back on when you are done. If you are attempting to install via a terminal instead of directly on the machine itself and you are having trouble getting Mocha to install, try installing directly on the machine.Ĭheck to make sure you are not restricted to using certain ports due to a firewall or other admin permissions. This is especially important for legacy software before V5, where a different licensing method is used. It may be that you don’t have the correct version of Mocha installed from our download section.

It is important that your Mocha software matches your activation code, so check your purchase order to make sure everything matches up version wise. Reopen Mocha to start using your licensed version! Your license should install automatically and Mocha will close. Save the activation file it returns (via download or email), and copy that back to the offline machine.Įnter its location into to the license tool: Pick a location for the request file (which will be created) in the second field.Ĭopy the request file (.req) to a machine with an Internet connection. Select the location of the key file in the first field. Transfer the key file to your offline machine you are going to activate via a flash/thumb drive or a shared network.

You will be provided with file fields to load a key file:ĭownload and save the key file that you received from your license email from a computer that has Internet connection. Choose 'Activate your license manually' from the alternative options: Open Mocha and choose 'Activate' from the welcome screen or 'Activate nodelocked license' from the help menu.

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